CUSTOMER CARE
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KW POLICY
PROCESSING TIME | Orders are processed 7 days a week and most orders will ship within 8-12 business days after your payment is authorized and verified this doesn’t include weekends or holidays.
SHIPPING | DOMESTIC
All orders are shipped fed ex or usps, with a tracking number emailed to the customer upon shipment. We are not responsible for any packages lost, stolen or delayed by the postal service. Some orders with multiple items may have separate shipments.
SHIPPING | INTERNATIONAL International orders are shipped First Class Mail. Tracking information is available for International orders. Any custom fees or taxes associated international orders are the responsibility of the customer. Please note that customs authorities require us to state the value of the item directly onto the package. Orders will ship out within 10-14 days after your payment is authorized and verified this doesn’t include weekends or holidays. We are not responsible for any packages lost, stolen or delayed by the postal service.
HOW CAN I TRACK MY PACKAGE? Once the tracking number is emailed to you.
CAN I CANCEL MY ORDER? After an order is placed there is 24 hr window to cancel your order before being charged a 25% cancellation fee.
WHAT CREDIT CARDS DO YOU ACCEPT? We accept all major credit/debit cards such as Visa, Mastercard, American Express and Discover
WHAT IS YOUR RETURN POLICY? Once we receive your return we will issue you a store credit in the price of the item you purchase that does not expire. Returns are covered by the customers expense.We only except exchanges NO REFUNDS. You have 7 days to return your item for an exchange. All sale items are final.
https://killwardrobe.com/apps/redo/returns-portal
Contact Customer Care for all questions please allow 24 hours for a response customerservice@killwardrobe.com
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