FAQ's

HOW LONG DOES PROCESSING TIME TAKE?

Takes 8-12 business days to process your order.

HOW DO I EXCHANGE MY ITEMS FOR A DIFFERENT SIZE OR RETURN THE ITEM? 

 Go to our return policy section and it will prompt you to return the item to us. You are responsible for the cost of the return. Once we receive your return we will email you a store credit. We only provide store credit no refunds. 

WHERE DO I TRACK MY ORDER?

You may use USPS.com to track you order.

IVE BEEN EMAILING ABOUT MY ORDER NO ANSWER?

24-48 hours for us to answer emails 

during the time that it takes for your item to ship we will not be answering any shipping questions. If the item says it takes 2 weeks to ship and you still haven't received your item we would be more than happy to answer your shipping questions.

ANY MORE QUESTIONS?

email us at customercare@killwardrobe.com